Terms and Conditions
Terms and Conditions
We try to describe our products as accurately as possible within reasonable limits. However, we do not guarantee that our descriptions on this site are 100% accurate, complete, reliable, current or error-free.
Many of our beads are handmade and/or of natural materials. In such beads some colour and size variation, both from batch to batch and within any given batch, is inherent in the uniqueness of the bead. While the beads will be of similar quality as each other, they may not be identical either to each other or to the image.
All specifications, illustrations, drawings, particular, dimensions and performance and other criteria are intended merely to present a general idea of the products described and unless otherwise specifically agreed in writing by our representative do not constitute a warranty or representation that any products purchased will conform with any such specifications, illustrations, drawings, particulars or criteria.
We try to be in stock of all featured items at all times. However, at times shortages may occur. If you order an item which is then found to be out of stock, you will be contacted by email. You can either select an alternative or a refund will be given.
When you place an order to purchase a product, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve dispatched that product to you
Returns will be accepted within 14 days, in line with the Distance Selling Regulations, with the exception of earrings due to hygiene. Any item returned must be in the original packaging and in a saleable condition. The customer is responsible for the return postage unless the item is faulty.
If an item is found to be faulty, please contact us as soon as the fault is discovered.
If you wish to return an item please email firstname.lastname@example.org in the first instance.
Standard postage is by Royal Mail 1st class or courier. In the unlikely event that a package doesn't arrive, a claim will be filed with Royal Mail or the courier service and refund given 15 days after postage date.
If an item arrives damaged please contact us immediately. If packaging is damaged photograph and keep all packaging.